Elzit's refund policy prioritizes fairness and exceptional circumstances. While we strive to provide products and services that meet your expectations, we understand there may be situations where a refund is appropriate. Here's a breakdown of Elzit's refund policy: Standard Products: Elzit will consider refunds for standard products on a case-by-case basis. There is no guaranteed right to a refund. To request a refund, please contact our support team through the Elzit contact us page [Elzit contact us]. Be sure to clearly explain the reason for your refund request. Customized Products and Private Label Projects: Due to the personalized nature of these offerings, Elzit does not offer refunds unless a specific exception is approved by management. Exceptional Cases: In rare instances, Elzit's management team may authorize a refund even for customized products or private label projects. This decision would be based on extraordinary circumstances. General Recommendations: To improve your chances of receiving a refund, contact Elzit support as soon as possible after encountering an issue. Clearly explain the situation and why a refund is warranted. Be prepared to provide any relevant documentation to support your request. We hope this clarifies Elzit's approach to refunds. If you have any further questions, please don't hesitate to contact our support team.

FAQ

Q: How to cooperation with your company?

Step 1: send inquiry to us. Step 2: Quotation and negotiation. Step 3: Sampling for approval. Step 4: Confirm and Payment. Step 5: Mass production with strict quality control. Step 6: Shipment after customer inspection. Step 7: After-sales services and maintenance.

General Questions (3)

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Can I Get A Refund?

Elzit's refund policy prioritizes fairness and exceptional circumstances. While we strive to provide products and services that meet your expectations, we understand there may be situations where a refund is appropriate.

Here's a breakdown of Elzit's refund policy:

Standard Products: Elzit will consider refunds for standard products on a case-by-case basis. There is no guaranteed right to a refund. To request a refund, please contact our support team through the Elzit contact us page [Elzit contact us]. Be sure to clearly explain the reason for your refund request.
Customized Products and Private Label Projects: Due to the personalized nature of these offerings, Elzit does not offer refunds unless a specific exception is approved by management.
Exceptional Cases: In rare instances, Elzit's management team may authorize a refund even for customized products or private label projects. This decision would be based on extraordinary circumstances.

General Recommendations:

To improve your chances of receiving a refund, contact Elzit support as soon as possible after encountering an issue.
Clearly explain the situation and why a refund is warranted.
Be prepared to provide any relevant documentation to support your request.

We hope this clarifies Elzit's approach to refunds. If you have any further questions, please don't hesitate to contact our support team.

What is definition of Business Gift?

A business gift refers to any item of value given or received as a result of a business relationship where the recipient has not paid the market price for it. These gifts can take various forms, including movie, concert, theater, or sports tickets; discounts; all-expenses-paid trips; sales promotion premiums; golf service fees; and similar items. All such items are considered business gifts.

Where Can I Find my Purchase Code?

Elzit may offer purchase codes for certain products. These codes will be delivered to your registered email address upon purchase completion.

Here's how to find your purchase code:

Check your inbox: Look for an email from Elzit with the subject line containing "Order Confirmation" or "Purchase Receipt." This email will typically include your purchase code.
Spam folder: If you can't find the email in your inbox, check your spam folder.
Still can't find it? If you're unable to locate the email containing your purchase code, don't hesitate to contact our support team through the Elzit contact us page [Elzit contact us]. We'll be happy to assist you in retrieving your code.

Please note: For your security, Elzit recommends storing your purchase code in a safe place.

Sales Matters (1)

Can you do a sample for me?

Absolutely yes, we can make you samples as your approval.

There are two Options for the sample

Option1：You place the sample order first and there will be a sample Charge,which will be refund to you 50% cost after you place the final order

Option2：Place the bulk order directly, we can make the samples for free as per your design, until you confirmed and are satisfied with the final sample then proceed the mass production

User Accounts (1)

Can I transfer my user account to a different email address or merge it with another account?

- In general, we do not support the transfer or merging of user accounts due to security and privacy considerations.

- However, if you have a specific request or need assistance with account management, you can reach out to our customer support team for further assistance.

- We'll do our best to accommodate your request and provide guidance on how to proceed based on your individual circumstances.

Resellers and Partners (0)

Manufacturing Orders (1)

How to cooperation with your company?

Step 1: send inquiry to us.

Step 2: Quotation and negotiation.

Step 3: Sampling for approval.

Step 4: Confirm and Payment.

Step 5: Mass production with strict quality control.

Step 6: Shipment after customer inspection.

Step 7: After-sales services and maintenance.

Imports and Exports (0)

Payment Rules (1)

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Which Author Payment Option Do I Choose?

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